For process analysis and mapping, Synesis uses the transactional analysis methodology, consistent with a process definition such as:
"flow or network of transactions which people (customers and performers) establish in order to coordinate their actions and ensure customers' satisfaction".
Process representation is produced with the help of an analysis case (ActionWorksTM Process Builder).
While as concerns Information Technology solutions, Synesis uses an internal methodology conceived to design and document a business process management system. This methodology includes the realization of prototypes enabling process testing in terms of pattern suitability, simulating the conversational protocol and assessing user's interface and effectiveness.
